Frequently Asked Questions (FAQs)

Shipping Questions

Is express or over-night shipping available (Rush Delivery)?

No, express or over-night shipping service is available or offered due to the fact most of our products are shipped in large boxes.

Can I place an order to ship to an international address?

Yes, please E-mail us (Sales@CrescentFurnishing.com) to request shipping charges for International shipping. Please include the CF Number of the product(s) you are requesting information in your E-mail message.

Can I pickup my order (local pickup)?

Since all of our orders are processed by our contracted third party distribution centers and vendors located throughout United States, we cannot allow local pickups due to contractual agreements.

What if my order gets damaged during shipping?

We apologize for the inconvenience this may cause you. Please remember that we are here to assist you in this situation and will do our best to help you. Please contact us and a Customer Service Associate will assist you.

Purchase Questions

Where can I purchase Crescent Furnishing gift cards?

At this moment, we are not offering online gift cards or gift certificates.

Is gift wrapping available?

At this moment, we are not offering gift wrapping services.

Product Related Questions

Where are these products from?

We source our products from many countries, distributors, and specialty vendors.

I am looking at a product that states the material is wood, is it real solid wood?

We do our best to accurately state the material information of each product we sell. Material grade and quality will vary from one product to another product. Wooden products are not necessarily manufactured with solid wood. In most cases to offer competitive, affordable, environmentally friendly, and lightweight wood products, many manufactures will use fiberboard, particleboard, and/or composite materials to manufacture our wooden made products. Wood finishes are typically done by painting or the use of wood veneers.

Why are these products so affordable?

We are able to offer products at affordable prices because we directly source our products from manufactures, distributors, and vendors.

What is the 5% Charitable Commitment?

We believe it is important to run a professional profitable business in which we return portion of our profits back to our community and to a respectable charitable cause. Investing in our community is a great way to give back to those who have helped support our business. As successful members of the community, we have a responsibility to help those that are in need and contribute to the common good. Therefore, for we donate at least 5% of our total annual profits to qualified charitable organizations that work on behalf of women, children, saving lives, finding cures, and protecting the environment.

Security Questions

How is my shopping secure on this website?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Our SSL technology is licensed from RapidSSL, which is one of the leading and trusted Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce, communications, and interactions for Web sites, intranets, and extranets.

How is my credit card payment secure?

Your credit card payment is secured through our credit card payment processor PayPal . PayPal allows the customer to make secure purchases without revealing your credit card number or financial information to us.

Return Questions

What is the return policy?

Your satisfaction is important to us, if you wish to return an item you may do so within 5 days from the date the item was delivered. You will be responsible for all inbound and outbound shipping charges, plus a 10% restocking/re-packaging fee will be applied to your refund once the distribution center/vendor receives the returned merchandise. We will refund you in the manner you paid for your purchase.

All returned merchandise must be in original condition, unassembled and must include all original packaging materials, packing slip, and accessories. Unfortunately, we cannot accept returns for assembled merchandise. You will need to re-ship your product to the specified distribution center address we provide to you. You will be responsible for all charges to have the return item sent back via a traceable package carrier (FedEx/UPS/USPS) with a tracking number and insurance for the value of the item. Return products will be thoroughly inspected upon arrival to verify all contents, packaging, and if it was assembled. If there are any missing contents adjustment will be made accordingly.

Please E-mail us to obtain return merchandise authorization number (RMA#) along with proper return address information. Products will not be authorized for return after 5 days from the delivery date.

Can I cancel my order?

It depends on the status of your order.

Once we receive confirmation from the distribution center/vendor that your order is approved, we will not be able to cancel your order. If we are able to cancel your order before it is produced and/or shipped, no charges will be applied for the cancellation. If you want to cancel the order and the order has been shipped, you will be responsible for all inbound and outbound shipping charges, plus a 10% restocking/re-packaging fee. These charges will be deducted from your refund amount.

Cancellations or returns must be authorized in advance. Please contact us and a Customer Service Associate will assess the situation and if possible, issue a return authorization.

Why is there a restocking/re-packaging fee?

A restocking/re-packaging fee is assessed on all return and cancel products that have been shipped out for delivery. The fee is required by our contracted distribution center/vendor to process the return, replace the original packaging, and restock the product back into their warehouse. The restocking/re-packaging fee is 10% of the purchase price of the product (does not include shipping charges).

Payment Questions

How do I pay for my purchase?

You can pay for your purchase via PayPal securely using your credit card. We accept most major credit cards (Visa, MasterCard, American Express, Discover, and through PayPal payment services).

Can I pay using cashier checks or money orders?

At this moment, we are not accepting cashier checks or money orders.

Customer Service Questions

What is the best way to contact you?

The best way to contact us is through E-mail.
Sales@CrescentFurnishing.com
A Customer Service Associate will respond to your inquiry within 1 working day. Please include the CF Number of the product(s) you are requesting information in your E-mail message.

I’m an Interior Designer consultant/firm, can I/we develop a business to business relationship with Crescent Furnishing?

Interior designers from all backgrounds use Crescent Furnishing as their direct source for their projects. With vast product selection of home furnishing and home décor products we tend to be their all-in-one business partner. For inquires, please E-mail our Professional Trade Program Group at Sales@CrescentFurnishing.com (attention: Professional Trade Program Group).

We offer purchase savings through our trade program. This program is designed for such professionals as Interior Designers, Home Decorators, Home Builders, Contractors, Real Estate Developers, Home Stagers, Landscape Architects, Wedding Planners and any other related professionals.

To qualify for a trade discount program, you must E-mail us your company letter-head, the contact person's name, phone number, and your company's tax ID number. Once you are qualified, we will E-mail you a code with the applicable discount rate.